Cancellation & Refund Policy

Version 1.0 — October 2026 · Corporate Entity: RUPEEPEOPLE PRIVATE LIMITED

1. Introduction

This Cancellation and Refund Policy governs the purchase and delivery of asset discovery and claim documentation services provided by RUPEEPEOPLE PRIVATE LIMITED (CIN: U70200TN2026PTC194904), having its registered office at Plot No -41, VTK First Street, Vasanthapuram, Katpadi, Vellore - 632007, Tamil Nadu, India (“RupeePeople”, “Company”, “we”, “our”, or “us”).

At RupeePeople, we believe in complete transparency. We operate strictly on fixed-fee packages and do not charge percentage commissions on recovered financial assets. This policy clearly explains when you can cancel a service, under what conditions refunds are issued, and how quickly funds are returned to you.

2. Payment Gateway & Processing Security

All digital payments for RupeePeople service tiers are processed securely through RBI-authorized payment aggregators and gateways, including Razorpay Software Private Limited. Supported payment modes include:

• Unified Payments Interface (UPI — Google Pay, PhonePe, Paytm, BHIM)
• Net Banking across all major scheduled commercial banks
• Credit Cards and Debit Cards (Visa, MasterCard, RuPay)
• Authorized digital wallets

RupeePeople does not collect, capture, or store your payment card numbers, CVV, OTPs, or net banking passwords. All payment transactions are encrypted using TLS 1.3 / 256-bit SSL encryption.

3. Cancellation Policy

We understand that family situations may evolve quickly. Our cancellation policy is structured as follows:

• Cancellation Before Search Commencement: You may cancel your service request within 24 hours of making payment, or at any time before our research team initiates portal searches on designated platforms (UDGAM, EPFO, IEPF, CAMS, KFintech, insurance databases). Upon timely cancellation prior to search commencement, 100% of the advance fee paid will be refunded without deduction.
• Cancellations After Search Commencement: Once our operations desk has verified client documents, assigned a Case ID, and commenced active searches or customized Evidence Pack generation, cancellation requests cannot be accepted and fees paid are non-refundable. This is because significant research hours, database queries, and operational costs are immediately incurred.
• Duplicate Transactions: In the event of a duplicate payment or accidental double-charge caused by payment gateway or network latency, the duplicate transaction amount will be 100% refunded immediately upon verification.

4. Refund Settlement & Processing Timeline

When an eligible refund is approved:

• Initiation: Our accounts team will initiate the refund through the payment gateway within 2 business days of approval.
• Settlement to Original Source: In accordance with standard Indian banking settlement cycles, funds will be credited back to your original payment method (bank account, UPI handle, or credit/debit card) within 5 to 7 business days.
• Notification: You will receive an automated refund confirmation email with the payment gateway Refund Reference ID (RRN) to track the credit with your bank.

5. Digital Service Delivery & Fulfillment SLA

RupeePeople provides specialized knowledge services, digital asset tracking, and document packaging. We do not manufacture or ship physical goods.

• Method of Delivery: All final deliverables (customized Evidence Packs, Portal Discovery Dossiers, institutional claim checklists, and case summaries) are delivered digitally in password-protected PDF format via encrypted email attachment or secure client download.
• Delivery Timelines (SLA): Deliverables are completed and dispatched within the timeframe corresponding to your selected service tier:
  • Medical Emergency Discovery: 7 to 10 calendar days
  • Job Loss & Employer Dues: 5 to 7 calendar days
  • Post-Death Financial Asset Discovery: 3 to 6 weeks
  • Divorce / Matrimonial Asset Mapping: 2 to 4 weeks
  • Contested Inheritance Dispute Mapping: 4 to 8 weeks
• Zero Shipping Charges: Since all deliverables are electronic and digital, there are no shipping or handling fees applicable.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please submit a written request to our support desk:

• Email: support@rupeepeople.com (Alternate: info@rupeepeople.com)
• Subject Line: Refund Request - [Your Case ID or Invoice Number]
• Required Details: Registered full name, contact phone number, payment transaction receipt/UPI reference ID, and brief reason for cancellation.

Our accounts team will review and respond to your request within 24 to 48 business hours.

7. Corporate Disclosures & Grievance Redressal

For any escalated payment queries, billing issues, or dispute resolution, you may contact our Grievance Officer:

RUPEEPEOPLE PRIVATE LIMITED
CIN: U70200TN2026PTC194904 · SPICe+ Part B SRN: AC4315468
Registered Office: Plot No -41, VTK First Street, Vasanthapuram, Katpadi, Vellore - 632007, Tamil Nadu, India
Grievance & Compliance Officer: Priyavardhini Gandhi (Director, DIN: 11808030)
Official Emails: info@rupeepeople.com · support@rupeepeople.com
Phone / WhatsApp: +91 80562 21285
Website: https://www.rupeepeople.com